What is a critical communication skill for new hires at Fresenius?

Listening actively to patient concerns and feedback is essential for new hires at Fresenius because it fosters a therapeutic relationship and ensures that patients feel heard and valued. Active listening involves not only hearing what the patient says but also understanding their emotions, needs, and concerns. This skill is critical in a healthcare setting, where patient trust and comfort can significantly impact their experience and outcomes.

When healthcare professionals engage in active listening, they can gather important information that may not be directly expressed, allowing for more tailored care and effective communication. Moreover, this skill can lead to better patient satisfaction and adherence to treatment plans, as patients are more likely to engage in their care when they feel their voices are acknowledged.

In contrast, delivering information rapidly without ensuring understanding can lead to confusion, potentially compromising patient safety. Using complex medical jargon creates barriers to communication, as patients are less likely to follow instructions or feel comfortable asking questions if they do not understand the terminology. Speaking only to family members overlooks the importance of direct communication with the patient, which is vital for their autonomy and understanding of their own health situation.