What is emphasized in the communication between staff and patients at Fresenius?

Clear and compassionate communication is emphasized in the interactions between staff and patients at Fresenius because it fosters a supportive environment that prioritizes the patients' emotional and physical well-being. This approach helps in building trust and rapport, essential factors in delivering effective healthcare. When communication is both clear and compassionate, it ensures that patients understand their treatment options, feel heard, and are more likely to engage in their own care processes. This style of communication also aids in reducing anxiety that patients may experience during their treatment, thereby enhancing their overall experience and satisfaction.

In healthcare settings like Fresenius, it is crucial that conversations are devoid of technical jargon that could alienate patients or make them feel confused rather than supported. Similarly, minimizing interaction could lead to a lack of emotional support, which is counterproductive to patient-centered care. While professionalism is important, a strict formal approach may inhibit open dialogue and does not necessarily convey the empathy that is essential in healthcare relationships.